Quality Data Bay

Quality Data Bay

Compliant - Proficient - Informed

Customer Feedback

Record and track customer feedback and warranties. Use customer feedback to help determine the level of customer satisfaction in specified areas such as pricing, delivery, quality, and product and customer service performance.

This software product is currently under development. To learn more about this product, its scheduled release date, or if a beta test version exists, contact Quality Data Bay by registering on our website and submitting a support ticket.

$ 695.00

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Log Customer Complaints, Support Issues and Customer Positive Feedback. Track customer complaints that are also warranties and whether the warranty is approved or denied.  Include containment reasoning, risk assessment, root cause(s) when needed, and record the activities leading to resolution and verification of actions to facilitate record closure.

Customer Complaint

  • Open
  • In Progress
  • Actions Completed
  • Verify Actions
  • Record Closed

Customer Support

  • Open
  • In Progress
  • Support Completed
  • Record Closed

Customer Positive Feedback

  • Open
  • In Progress
  • Positive Feedback Completed
  • Record Closed
Searching for a record is easy. In Tree Mode, you can group records by:
  • Status
  • Type
  • Assignee
  • Initiator
  • Matrix Risk Level
You can choose to show only open records, only open urgent records, closed records, or open and closed records. You can also show records assigned to you and those records you are assigned to approve (My Records). In Find Mode, you can query records by reference number or text string. A reference such as an audit or change order number can be used to group like records to facilitate finding those records later. a text string can also be used to locate a record. Type in a Text String field and select the text field labels most likely to contain the text, such as Plan or Verify Effectiveness (your alias could be different). The search results will produce a record list of exact matches. You can filter for open only records, closed only records or all records. The third search type is Jump to Record. Use this feature when you already know the ID number of the record. The database will jump directly to that record.
Summary Report Problem Report Costs Report Audit Trail Report Audit Trail by Approver Report Customization Audit Trail Report Reference Designation Report
Built-in customization includes:
  • Setup and Edit Personnel Information
    • Assign permission levels
    • Assign Title and Department
    • Electronic signature
    • Password duration/ reset
    • Includes datasheet view to edit data like a spreadsheet
  • Title Aliases
  • Process Aliases
  • Vital Statistics Aliases
  • Action Numbering to establish record identification numbers
  • Approvals Setup
  • Risk and Root Cause Analysis setup
  • Fiscal year start date
  • Document directory setup
  • Notification setup
  • Export table data to file
  • References
  • Feedback Default Reasons
Why Should I Log Customer Support Calls?

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