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Start a Customization Request Form: Log in to Quality Data Bay and start a customization request. Tell us what database you have and the license type.
Describe Customization Needed: Describe the customization you need. The more detail your provide, the easier it is for our programmers to understand what you need. Quality Data Bay will work with you to define a concise scope of requirements later in the process.
Custom Work Estimate: Quality Data Bay will complete an on-line custom work estimate form and let you know when it is ready for your review. You can access the custom work estimate from your “my account” page. Use the help ticket system to request changes or additions to the scope of work.
Approve Estimate: Once you are satisfied with the details of the custom work estimate, approve the on-line form and add the contents of the estimate to your shopping cart.
Purchase: Once the approved custom work estimate appears in your shopping cart, simply use the secure online merchant to pay for the estimate so the work can be scheduled.
A Quality Data Bay programmer will call or email you to set up a convenient time to perform the needed customization. We use a secure, 3rd party remote desktop software system to run your database remotely. Once you run the software and click the authorization button for Quality Data Bay to take remote control of your computer, we make the custom changes while you watch. Note that most database customizations require exclusive access to your database.
For complex customization changes that will take more than 1 or 2 hours, we recommend that you send your database file to the programmer. This method is desirable if you don’t have time to sit while the programmer remotely makes your changes or if you need the work to be performed after hours. The QDB Central database is also needed to thoroughly test the changes. If you choose this method and are concerned about exposing sensitive information, Quality Data Bay will gladly sign your company’s official non-disclosure agreement.
Another option available under certain conditions is to use the revision update method. This is where we make the customization changes in an update database and then send the file to you. Using the Revision Update function in your existing database customization menu, you simply run the update one time and your requested changes are complete.
A Quality Data Bay programmer will arrive at your site as per the pre-arranged date and time. The work can be performed directly on your work station or using the programmer’s laptop with a local network connection. A quiet place to work is imperative. Note that most database customizations require exclusive access to your database. We’ll do our best to ensure you have a great experience.